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This page aims to answer the most commonly asked questions. However if you don’t see the answer your looking for just give us a call, our friendly team will gladly help answer any questions you may have.
Have a question?
FAQ’s
How do I pay for my storage unit.
We offer the following payment options; Credit Card, Direct Debit, Cheque or Cash.
What are your opening hours.
Reception Hours:
Mon – Fri | 8.30am – 5.00pm
Sat | 9.00am – 12.00pm
Access 24 hours.
Does Torbay Storage provide the locks.
No, you must bring your own padlock. You are the only key holder.
What can I store? Is there anything I cannot store.
You can store almost anything at Torbay Storage as long as it’s not perishable, flammable or illegal! You cannot store gas, any flammable items, fireworks, perishable foods or materials, dangerous chemicals, goods of an illegal nature or live animals.
What happens if I need a different size container as time goes on.
No problem, just let us know. You can increase or decrease the size of unit you occupy as your needs change, so you never need to pay for space you are not using. You can change your unit/space at short notice and we will help you as long as we have the space.
How long can I stay or do I have to stay?
As long as you wish. The minimum is one month (unless by prior arrangement). There is no maximum stay. Notice is one week.
How much notice do I need to give before I can move my goods into storage?
You can move in straightaway (subject to availability). The same day. Or by arrangement, at your convenience.
Do I need insurance?
We don’t insist on you insuring your goods whilst in self storage but it is always a good idea to have it. We do not insure your goods.
What do I need to bring to start storing?
Please bring the following;
- Two forms of ID, one should be photographic (driver’s license, passport etc.)
- Payment (credit / debit card, cheque or cash)
- Direct Debit details
- A padlock